General Terms and Conditions of Sale for the website www.solotre.com 

1. Identity of the Seller

1.1 GGZ s.r.l. (VAT No. 01767000282), with its registered office at Via Tezzon 6/A, 35020 Pozzonovo (PD) (hereinafter, “GGZ” or the “Seller”).

 

2. General Terms and Conditions 

2.1 These general terms and conditions (hereinafter the “General Terms and Conditions”) govern the distance selling of “Solotre” brand products (hereinafter the “Products”) via the website www.solotre.com (hereinafter the “Website”). They apply to the sales contract (hereinafter the “Contract”) concluded, on the basis of orders placed via the Website, between GGZ and consumers (hereinafter the “Customer” or “Customers”), meaning, pursuant to Article 3 of Legislative Decree No. 206/2005 (hereinafter the “Consumer Code”), natural persons acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity they may carry out.

2.2. By accepting these General Terms and Conditions at the time of purchasing Products on the Website, the Customer declares that they have carefully read their contents and undertakes to comply with the provisions set out therein. The Customer may not purchase Products via the Website if they do not accept these General Terms and Conditions.

 

3. Amendment of the General Terms and Conditions

3.1 The Seller reserves the right to update or amend these General Terms and Conditions at any time, updating the “Last updated” date accordingly, it being understood that the General Terms and Conditions published at the time the order is placed shall apply to each purchase contract. The Customer is therefore advised to save a copy of the General Terms and Conditions in force from time to time.

 

4.1 Products and Prices 

4.1 The purchase of Products is restricted to persons of legal age under Italian law, i.e. those who have reached the age of 18.

4.2 GGZ applies two separate price lists: one valid for Italy and one valid for the rest of the European Union; therefore, the Prices displayed may vary depending on the delivery country selected by the Customer.

4.3 The sales prices, indicated in the description of each Product (hereinafter the “Prices”), are expressed in euros (€) on the Website and are inclusive of VAT. Shipping costs for the order, which are also inclusive of VAT, must be added to this amount. The Price of each Product is displayed to the Customer before the order is completed.

4.4 The Prices applicable to the Customer are those published online at the time the purchase order is placed. GGZ may change the Prices without prior notice. The new Prices shall apply to contracts entered into after the amendment and shall not affect contracts already concluded.

4.5 The Products shall become the property of the Customer upon payment of the Price by the latter.

4. 6The Seller regularly updates the information regarding the availability of the Products listed on the Website. It may nevertheless happen that, during the order confirmation process, the Products are no longer available. In such cases, the Seller will take steps to inform the Customer promptly by email and, if it is impossible to fulfil the order due to the total or partial unavailability of the Products, may cancel the order and refund any sums already paid. 

 

5. How to purchase

5.1 To proceed with the purchase of Products, the Customer must accept the General Terms and Conditions by clicking on the relevant icon. Failure to accept the General Terms and Conditions will result in the inability to register as a Customer or to proceed with purchases.

5.2 Registration on the Website is free of charge. The Customer declares that the details provided during registration are correct, complete and truthful. Once the email address has been entered, the Customer will receive a 6 (six) digit code to access their personal area. Each time the Customer wishes to access their personal area, the system will send a new 6 (six) digit code. The Customer undertakes that the email address used to access the Website will be used exclusively by the Customer and will not be disclosed to third parties. Should the Customer become aware of any unauthorised use of their email address by any third party, they must immediately notify the Seller by sending an email to the following address: customerservice@solotre.com and may request to change the email address entered at the time of registration.

5.3 Please note that the data provided at the time of ordering and registration will be processed in accordance with current legislation on the protection of personal data. Full details regarding the processing of personal data are available in the Privacy Policy, which can be viewed at the following link.

5.4 The Seller reserves the right, at its sole discretion, to refuse registration on the Website and to decline orders should such orders appear irregular in relation to the quantity of Products purchased or be placed by parties with whom a dispute is ongoing.

5.5 To complete the purchase of one or more Products on the Website, the Customer must complete an electronic order form by entering all their details (the Customer declares that the details provided at the time of ordering are correct, complete and truthful) and complete all the steps required for the purchase.

5.6 The Customer may check and correct any errors in the data entered before submitting the order.

5.7 Before the order is definitively submitted, the Customer is informed that this action entails an obligation to pay, and the Customer may confirm the order via a button bearing an unambiguous label such as “Pay now” or equivalent. The Contract is concluded when the Seller registers the order form, subject to verification of the accuracy of the order details and payment.

5.8 Once the order form has been registered, the Customer will receive a confirmation email from the Seller containing:

- a summary of the General Terms and Conditions;

- information regarding the characteristics of the Product purchased;

- a detailed breakdown of the Price;

- details of the payment method used;

- details of how to exercise the right of withdrawal. 

We recommend that you keep this email as proof of purchase or save it on a durable medium.

5.9 The order form will be stored by the Seller in its database for the time necessary to process the order and, in any event, in accordance with the law; during this period, it may be accessed by the Customer without limitation.

 

6. Payment

6.1 Payment can be made online using one of the following methods:

a) Credit/debit cards;

b) PayPal;

c) Apple Pay;

d) Google Pay.

6.2 Credit/debit card details and PayPal/Apple Pay/Google Pay details are processed exclusively by the payment provider, and not by the Seller: the Seller has no access to them and merely processes the Customer’s details solely for the purpose of enabling the payment provider to send the payment link. Consequently, the Seller shall not be held liable for any fraudulent use by third parties of the Customer’s payment details. 

6.3 The order is confirmed by the Seller only once the Customer has read and accepted these General Terms and Conditions. 

6.4 In order to protect against potential fraud and in the event of suspicion that an order is fraudulent, the Seller reserves the right to request further information and documentation from the Customer prior to processing the order, for the purpose of verifying the Customer’s identity or that the order is not fraudulent. Any data and documents requested will be processed exclusively for the purpose of fraud prevention, in compliance with current legislation on the protection of personal data, as set out in the Privacy Policy.

6.5 In any event, the Seller reserves the right to refuse any order in the event of:

- an ongoing dispute with the Customer;

- total or partial non-payment of a previous order by the Customer; 

- refusal of payment authorisation by the relevant banks.

6.6 In the event of order cancellation, or non-acceptance of the order, the Seller shall refund the Customer, as soon as possible, any amounts already paid. Refunds of amounts paid by the Customer to the Seller shall be made using the same payment method used for the purchase and shall be processed within the timeframes and in the manner provided for by the operator of that payment method.

7. Shipping of Products 

7.1 The shipment of Products and their delivery are carried out exclusively in the following countries (hereinafter the “Territory”): Italy, Austria, Belgium, Croatia, Estonia, Finland, France, Germany, Greece, Ireland (excluding Northern Ireland), Latvia, Lithuania, Luxembourg, the Netherlands, Portugal (excluding the Azores and Madeira), Slovakia, Slovenia, Spain (excluding the Canary Islands, Ceuta and Melilla), Poland, Denmark and Sweden. No delivery address (or delivery request) will be accepted outside the Territory.

7.2 Shipping costs are shown separately in the shopping basket before the order is completed and vary depending on the destination country and the total order amount. For deliveries in Italy, shipping is free for orders over €200.00; for deliveries to the rest of Europe, shipping is free for orders over €400.00. 

Standard shipping within Italy costs €8.00.

Standard shipping to the rest of Europe costs €15.00.

7.3 When completing the order, the Customer must provide the correct delivery address, including not only the full address but also any relevant details, such as the staircase, flat number, intercom, etc., as well as a telephone number where the courier can contact the Customer prior to delivery, if necessary.

 

8. Delivery

8.1 Deliveries will be made to the address provided by the Customer in the order form. Delivery times are those indicated in the order form and confirmed in the relevant order confirmation. As soon as the order has been shipped, the Customer will receive an email confirming shipment. After submitting the order via the Website, the Customer may track the delivery of the order using the tracking number, either via the link sent by email or by accessing the dedicated section within their account. The Customer may also contact GGZ Customer Service by email to request information regarding the delivery.

8.2 The Customer acknowledges and agrees that:

- the items ordered will be delivered to the address provided by the Customer at the time of ordering;

- they may not redirect parcels or prevent courier drivers from redirecting deliveries if the recipients are not present at the address specified for delivery.

8.3 Pursuant to Article 63 of the Consumer Code, the risk of loss or damage to the Products passes to the Customer at the moment the Customer, or a third party designated by the Customer and other than the carrier, takes physical possession of the Products. If there is a reception, concierge or other service responsible for receiving parcels at the delivery address provided by the Customer, delivery to such party shall be deemed to have been made to a third party designated by the Customer pursuant to the same Article 63. In such case, delivery shall be deemed to have taken place when that reception or concierge service has received the parcel and, from that moment, the risk of loss or damage as well as ownership of the Products shall pass to the Customer.

8.4 Delivery is handled by UPS. Any delays not attributable to the Seller and resulting from force majeure or disruptions to the carrier’s services do not give rise to liability on the part of the Seller, without prejudice to the consumer protections provided for by current legislation.

8.5 Delivery takes place approximately within 3-5 (three to five) working days from dispatch for deliveries within Italy and within 5-8 (five to eight) working days for other countries, subject to any delays not attributable to the Seller.

 

9. Right of withdrawal

9.1 Pursuant to Articles 52 et seq. of Legislative Decree No. 206 of 6 September 2005 (Consumer Code), the Customer has the right to withdraw from the Contract, without having to provide any reason and without penalty, within 14 (fourteen) days. However, Product exchanges are not permitted: any exchange, including a simple change of size, necessarily requires the Product to be returned followed by a new purchase.

9.2 The withdrawal period begins:

a) in the case of the purchase of goods, from the day on which the Customer or a third party, other than the carrier and designated by the Customer, takes possession of the Products;

b) in the case of a multiple order with separate deliveries, from the day of delivery of the last Product.

9.3 To exercise the right of withdrawal, the Customer must inform the Seller, before the expiry of the withdrawal period, of their decision to withdraw from the Contract by means of an explicit statement.

To this end, the Customer may alternatively:

- use the digital withdrawal function available on the Website and accessible via the “Returns and Refunds” section in the Website footer, by clicking the “REQUEST A RETURN” button; 

- send an email containing their statement of withdrawal to the address customerservice@solotre.com;

- fill in all parts of the “Withdrawal Form” sent to the Customer with the order receipt confirmation or otherwise available on the Website.

9.4 Following the submission of the withdrawal notice via the digital function or by email, the Seller shall, without undue delay, send the Customer confirmation of receipt of the withdrawal by email, containing a summary of the notice, the date and time of submission of the request, and the necessary instructions for returning the Products.

9.5 Should the Customer exercise their right of withdrawal, GGZ shall refund the return as soon as possible and in any event within 14 (fourteen) days of receiving the withdrawal notice. GGZ reserves the right to withhold the refund until it has received the Products or until the Customer has provided proof of having sent them back, whichever is earlier. The Seller shall refund all payments received from the Customer, including standard delivery costs.

9.6 The refund will be made using the same payment method used by the Customer for the initial transaction; in any event, the Customer will not be charged any costs as a result of such refund.

9.7 Following withdrawal, the Customer is required to return the goods without undue delay and in any event within 14 (fourteen) days from the date on which they notified their decision to withdraw from the Contract. The direct costs of returning the goods shall be borne by the Customer, unless otherwise stated.

9.8 Returned Products must be returned in the condition in which they were received, i.e. they must be undamaged, unworn, unwashed and must have all labels and tags intact; the only use permitted is that reasonably necessary to try on the Product and decide whether to keep it. The Customer is therefore liable only for any reduction in the value of the Product resulting from use other than that reasonably necessary for such purpose.

9.9 Products may be returned from the country where the order was delivered or from one of the countries included among the shipping destinations listed in Article 7.1.

9.10 The Seller does not accept returns or complaints regarding Products purchased from other retailers or second-hand sales sites, even if they are “Solotre”-branded.

9.11 The procedures for exercising the right of withdrawal, including instructions for returning Products and accessing the digital withdrawal function, are described in the dedicated section “Returns and Refunds”, available on the Website and accessible via the following link.

This section, which forms an integral part of the pre-contractual information provided to the Customer pursuant to Article 49 of the Consumer Code, contains:

- information regarding the terms, conditions and procedures for exercising the right of withdrawal;

- access to the digital withdrawal function via the “REQUEST A RETURN” button or the “Withdraw from the contract” form;

- practical instructions for returning the Products.

 

10. Customer Service

10.1 You may request information or assistance, or send enquiries or complaints, to the following email address: customerservice@solotre.com; 

 

11. Legal Guarantee of Conformity

11.1 All Products sold via the Website are covered by the legal guarantee of conformity provided for in Articles 128 et seq. of the Consumer Code. The Seller is liable to the Customer for any lack of conformity existing at the time of delivery and which becomes apparent within 2 (two) years of delivery.

11.2 The right to bring a claim for an alleged lack of conformity is subject to a limitation period of 26 (twenty-six) months from the date on which the Products were delivered to the Customer.

11.3 The report must be made by sending a notice to the e‑mail address customerservice@solotre.com, stating the reason for the complaint and attaching appropriate photographic evidence or other documentation sufficient to prove the existence of the defect.

11.4 Once the report has been received and the validity of the complaint verified, the Customer shall be entitled, free of charge, to have the Product restored to conformity through repair or replacement. Furthermore, pursuant to Articles 135-bis et seq. of the Consumer Code, where repair and replacement are impossible or excessively onerous, or where the replacement or repair previously carried out has caused significant inconvenience to the Customer, or where the Seller has failed to repair or replace the Product within a reasonable period, the Customer shall be entitled to request, at their discretion: termination of the Contract, with the Seller refunding the price upon the Customer’s return of the Product to GGZ, or a reduction in the price of the purchased Product.

 

12. Partial invalidity

12.1 If one or more clauses of these General Terms and Conditions are deemed invalid or declared as such pursuant to a law, a regulation or following a final decision by a competent court, the remaining clauses shall remain valid and effective.

 

13. Limitation of Liability

13.1 Without prejudice to any provisions to the contrary under applicable law and, in particular, the provisions regarding the legal guarantee of conformity of products, the Seller shall in no event be held liable for delays, disruptions or failures in the performance of the Contract due to causes not attributable to it, circumstances beyond its reasonable control or events of force majeure. By way of example and without limitation, such events include pandemics, epidemics, natural disasters, adverse weather conditions, fires, floods, earthquakes, strikes, sabotage, as well as malfunctions, failures, interruptions or defects of any kind in telephone, electricity or IT lines not attributable to the Seller.

13.2 The Customer acknowledges and accepts that, in any event, the Seller’s liability shall not exceed the sums paid by the Customer to the Seller for the purchase of the Products. In any event, the Seller’s liability for wilful misconduct or gross negligence, as well as for the breach of mandatory consumer rights provided for by law, remains unaffected.

 

14. Governing Law and Dispute Resolution

14.1 These General Terms and Conditions are governed in their entirety by Italian law.

14.2 Any dispute arising from the interpretation and performance of the Contract and these General Terms and Conditions shall be subject to the jurisdiction of the court of the Customer’s place of residence or domicile.

14.3 This is without prejudice to the Customer’s right to make use of alternative dispute resolution (ADR) mechanisms. Information regarding consumer protection mechanisms and the bodies competent for the extrajudicial resolution of consumer disputes is available on the European Commission’s “Consumer Redress in the EU” portal, accessible at the following address: https://consumer-redress.ec.europa.eu/. 

 

Last updated: 21/10/2026