Check the information you entered or try a different payment method. If the problem persists, contact customer service immediately: customerservice@solotre.com

You can modify your details only before confirming your order. After payment, the order is processed and cannot be modified.

Yes, but only if it has not yet been processed by our logistics team. Contact customer service as soon as possible to check.

After your purchase, you will receive a confirmation email with your order summary. As soon as your order has been shipped, you will receive another email with a link to track your package.

If an item is no longer available, we will notify you immediately and issue a refund for the amount paid within 15 days.

You can pay with major credit and debit cards or via PayPal.

Yes, all transactions are handled by certified payment providers. Your payment details are always protected and are not stored on our systems.

No, cash on delivery is currently not available.

No, tax-free shopping is not available for online orders.

We do not issue company invoices. You will receive a tax receipt made out to the person who placed the order.

The currency is automatically set based on the shipping country and cannot be changed. The amount will therefore be charged in the currency associated with the selected country.

If you are not satisfied with your purchase, you can request a return within 14 days of delivery. You can submit your request by following the dedicated procedure in the “Returns and Refunds” section. Once submitted, you will receive all the instructions by email to complete your return.

No, return shipping costs are the customer’s responsibility. Once your return request has been approved, you will receive a prepaid UPS label, and the shipping cost will be deducted directly from your refund: €8 for returns from Italy and €15 for returns from the rest of Europe. Alternatively, you can return the item using a courier of your choice, in which case you will be responsible for all shipping costs and risks.

If you can no longer find your return label, contact customer service and we will assist you in completing your return.

No, returns cannot be made in store. All returns must be handled exclusively by shipping. We do not accept returns or claims for products purchased from other retailers or second-hand platforms.

We do not offer direct exchanges for a different size or color. You can return the product and place a new order.

Once we have received and inspected your return, the refund will be issued within 15 days using the same payment method used for the purchase. If you used the prepaid return label, the return shipping cost will be deducted from the refund amount. The time it takes for the funds to appear in your account may vary depending on your payment provider.

Please contact customer service as soon as possible, providing your order number and attaching photos of the product. We will promptly review the issue and provide assistance.

For full details regarding the right of withdrawal, returns, refunds, and the legal warranty, please refer to our General Terms and Conditions of Sale or contact our customer service team.

The shipping cost is always clearly displayed at checkout.

• Italy: €8 (free for orders over €200)
• Europe: €15 (for orders over €400)

In Italy, we always ship using standard delivery, which takes 3–5 business days. In Europe, we use standard delivery, which takes 5–8 business days.

Once the order has been completed, the shipping address can no longer be changed. We recommend carefully checking your details before confirming your purchase.

Once your order has been shipped, you will receive an email with a tracking link so you can monitor the delivery in real time.

It may take up to 24 hours for the tracking information to become active.

We ship to several European countries, including:

Italy, Austria, Belgium, Croatia, Estonia, Finland, France, Germany, Greece, Ireland (excluding Northern Ireland), Latvia, Lithuania, Luxembourg, the Netherlands, Portugal (excluding the Azores and Madeira), Slovakia, Slovenia, Spain (excluding the Canary Islands, Ceuta and Melilla), Poland, Denmark and Sweden.

If you notice any damage to the packaging or if the number of packages does not match your order, accept the delivery with reservations, noting the issue with the courier and on the delivery note. Contact our customer service team within 7 days of delivery.

Yes, you can update your details at any time by accessing the Login section of your account.

There is no need to remember a password.
Enter your email address on the login page: you will receive a temporary code to securely access your account.

If you need assistance, our customer service team is available to help.

With an account, you can manage everything more quickly and easily:

• Save your details for faster checkout
• Track orders and returns
• View your purchase history
• Create and share your wishlist

Click on Login and enter your email address. You will receive a code to log in, and your account will be active within seconds.

Enter your email address in the dedicated box at the bottom of the website to receive news, promotions and updates.

You can unsubscribe at any time by clicking “Unsubscribe” at the bottom of any email you receive.

If you experience any difficulties, contact our customer service team.

You can email us at customerservice@solotre.com for any questions regarding:

• orders and shipping
• returns and refunds
• products and availability

We respond within 48 business hours (Monday–Friday, excluding public holidays).

Yes, you can use our E-gift card exclusively on our online shop by entering the code at checkout when making your payment.

It is valid for 12 months from the date of issue and can be used for multiple purchases until the balance has been fully used.