These Terms of Use govern access to and use of the website www.solotre.com (the “Website”) by visitors and users, including all sections and areas of the Website dedicated to and reserved for registered users, where available, such as the “Restricted Area”. The Website is owned and operated by GGZ S.r.l., with its registered office in Pozzonovo (PD) – Via Tezzon, No. 6/A – VAT No. 01767000282 and registered with the Padua Companies Register under No. PD-179898 (hereinafter, “GGZ”).

In welcoming you to the Website, we invite you to read these Terms of Use carefully, as they apply to all visitors and/or users of the Website. By continuing to browse or use the Website, you implicitly confirm that you have read and therefore accepted these Terms of Use. If you do not agree with and/or do not intend to accept these Terms of Use, you may not use this Website and we therefore invite you to cease using it immediately.

 

1. Amendments to the Terms of use

1.1 GGZ may amend or simply update, in whole or in part, these Terms of Use at any time and without prior notice; in such cases, GGZ will publish the updated version on the Website, replacing the “Last updated” date with the date of the update. We therefore recommend that you review the Website’s Terms of Use periodically, so that you are always aware of the applicable terms. Continued use of the Website following any changes to these Terms of Use constitutes acceptance of those changes: if you do not accept any such changes, you must therefore cease accessing or using the Website.

 

2. The website and its functions

2.1 Through the Website, GGZ promotes and provides information on the products and services offered, as well as on any initiatives by GGZ, and helps the user find information relating to GGZ, such as, for example, the locations of retail outlets where Solotre-branded products can be purchased. The information, descriptions and content relating to the products and services on the Website are provided for information purposes. GGZ takes all reasonable steps to ensure that such information is correct and up to date; however, it cannot guarantee the absence of inaccuracies, errors or untimely updates. The presence of products or services on the Website does not imply any guarantee as to their actual availability at any given time. GGZ reserves the right to modify, update or remove, temporarily or permanently, products and services from the Website, as well as to change their prices, without prior notice, without prejudice to the provisions of applicable legislation in the event of a purchase. The images and graphic representations of the products are for illustrative purposes only: although every reasonable effort has been made to accurately represent their appearance, any differences in colour or visual rendering may depend on the settings and technical characteristics of the device used by the user. Please note that sales are governed by the General Terms and Conditions of Sale and, in the event of any conflict with the Website’s Terms of Use, the General Terms and Conditions of Sale shall prevail with regard to purchases. 

2.2 In order to access certain sections of the Website, you may be asked to create an account by entering your personal data and choosing a username and password, in order to:

- access restricted areas and content, where available;

- create personalised lists of favourite products and purchase products online;

- optionally sign up, by giving specific and separate consent, to receive newsletters, promotional communications and commercial initiatives of GGZ.

Subscription to marketing communications is entirely optional and is not a condition for registering on the Website, creating or maintaining an account or purchasing the Products. Failure to give consent for promotional purposes does not in any way affect your ability to browse the Website. The user may also withdraw the consent given for marketing activities at any time, without this resulting in the deletion or restriction of the account or associated services.

In such cases, personal data will be processed in accordance with the purposes and legal bases set out in the Privacy Policy. Where the processing requires the user’s consent, such consent will be requested by means of a specific, separate and optional statement. Where you provide your personal data, you will be responsible for ensuring that it is accurate and up to date. The processing of personal data that you provide to GGZ via the various sections of the Website is described in detail in the notice on the processing of personal data (the “Privacy Policy”). You may modify your data and/or unsubscribe from commercial communications at any time. You are also responsible for ensuring the confidentiality of your login details (username and password), for not transferring, assigning or granting them to third parties, and for ensuring that third parties do not use your account without your consent. You agree to inform GGZ immediately of any unauthorised use or any other breach of security regarding your account. GGZ shall not be held liable for any losses incurred as a result of unauthorised use of your account.

2.3 The use of certain content and/or access to certain services and/or features may be subject to specific terms and conditions which will be displayed to you separately and which you must specifically accept. These will apply in addition to these Terms of Use.

2.4 You have the right to deactivate your account, request its deletion or cease using it at any time by contacting GGZ directly via email at the following address: customerservice@solotre.com.

2.5 GGZ reserves the right to delete or suspend your account at any time and without notice if: (i) it reasonably believes that you are using it in breach of these Terms of Use; (ii) it reasonably believes that a third party is using it without your consent; or (iii) it reasonably believes it is necessary to delete or suspend your account for security or maintenance purposes.

2.6 The suspension or deletion of the account shall not affect the rights and obligations arising from orders already concluded prior to the effective date of the measure, including, by way of example:

- rights relating to the delivery of the products purchased;

- the exercise of the right of withdrawal;

- refund requests;

- the handling of complaints and disputes.

2.7 The use of cookies and similar technologies is governed by the Cookie Policy available at the following link.

 

3. Use of the website by users

3.1 Use of the Website is restricted exclusively to users of legal age: by using the Website, you therefore declare that you are at least 18 years of age.

3.2 You are permitted to use the Website and its content exclusively for personal, non-commercial purposes and in any event in full compliance with these Terms of Use and applicable laws. 

3.3 You acknowledge and agree that you may not, either directly or by assisting third parties:

a) copy, reproduce, publish, transmit, upload, encode, modify, sell or licence, or otherwise distribute, in whole or in part, the Website or its content;

b) access or use the Website or its content for any commercial or advertising purposes, or for any unlawful or unauthorised purposes;

c) use any automated or manual process to reproduce in any way the structure or appearance of the Website or its content;

d) use any device, software, mechanism or other technology with the aim of interfering with the proper functioning of the Website;

e) carry out reverse look-ups, tracking or attempts to track any information relating to other users, visitors to the Website or any other customer, or similar activities;

f) carry out any activity that places an unreasonable or disproportionate load on the infrastructure of the Website or any system or network connected to the Website.

3.4 GGZ reserves the right to terminate or suspend your use of or access to the Website if it reasonably believes that you have breached the Terms of Use, or if it deems such action necessary for security reasons. Where reasonably possible and compatible with the protection of the interests of GGZ and third parties, the user will be informed in advance of the measure and the reasons for it.

 

4. Changes to the website, force majeure anch technical unavailability

4.1 GGZ may modify the Website and any services or materials provided on it, at its sole discretion and without notice. It shall not be liable if all or part of the Website is unavailable at any time or for any period; from time to time, GGZ may also restrict your access to some or all parts of the Website.

4.2 GGZ shall not be held liable for any disruption, interruption or suspension of the Website due to force majeure, unforeseeable or unavoidable events, technical malfunctions, maintenance work, system updates, communication network failures, or events not directly within its control.

 

5. Industrial and intellectual property rights - Copyright

5.1 By way of example and without limitation, the Website, the pages, the platform, the ideas, logos and trademarks on the Website owned by GGZ, the graphic design, the texts, the images and, more generally, any other creative content connected to the Website and the products are the exclusive property of GGZ and, as such, may not be reproduced, used or represented, except in the cases and to the extent that this is expressly permitted. 

5.2 You are granted a non-transferable right to use the Website and/or any products offered, limited to private and non-commercial use.

5.3 Any holders of intellectual property rights who believe that content published on the Website infringes their rights may send a specific report to the email address, providing all the information necessary to enable GGZ to carry out the appropriate checks. GGZ reserves the right to take any measures it deems appropriate, including removing or disabling access to the disputed content, where the relevant conditions are met.

 

6. User content

6.1 Any document, file, feedback, comment, suggestion, idea, data, information, image, photograph and, more generally, material of any kind sent by you to GGZ in relation to the Website shall be deemed non-confidential and non-proprietary, unless otherwise indicated. GGZ may use such content free of charge and without any restrictions, including time restrictions, and, in particular, by way of example and without limitation, may store, archive, reproduce, publish, disclose, display, modify and translate said content (the “User Content”).

6.2 By accessing and browsing the Website, you agree not to upload to the Website:

- content that includes information that is illegal, false, misleading, inaccurate, fraudulent or deceptive;

- content that is offensive, libellous, defamatory, indecent, harmful, harassing, intimidating, threatening, abusive, vulgar, obscene or sexually explicit;

- content speculating about GGZ, its products or any other person or entity;

- content and information that you do not own.

6.3 Responsibility for User Content lies with the parties who make it available on the Website. GGZ does not represent or warrant that it has reviewed the User Content and/or the accuracy of the information contained therein: you are solely and directly responsible for the User Content and must ensure that you possess all necessary rights and permissions to use such content in connection with the Website. 

6.4 You acknowledge and agree that, in order to ensure compliance with legal obligations and the Terms of Use, GGZ may need to review User Content to determine whether it is unlawful or breaches the Terms of Use. Furthermore, in accordance with applicable laws, GGZ reserves the right to modify, block access to, remove or refuse to display User Content deemed to be contrary to the law or the Terms of Use, although it is under no obligation to monitor or review such content. 

 

7. Disclaimer - Third-party websites

7.1 The Website may include and/or use information extracted from public sources and/or links to external websites or web pages managed by third parties (the “Third-Party Websites”). GGZ exercises no control over the content, security or reliability of such content and links. Through these links, GGZ merely facilitates access to Third-Party Websites without assuming any responsibility for their content and without this being construed as a partnership or affiliation between GGZ and the owners of the Third-Party Websites. Any links to Third-Party Websites do not constitute, nor may they be interpreted in any way as, an endorsement by GGZ of their content. Access to Third-Party Websites is at your own risk and GGZ accepts no liability towards you for any loss or damage arising from or in connection with your access to, use of, or reliance on Third-Party Websites, or caused by or connected to any purchase of products or services made available on Third-Party Websites. If you access Third-Party Websites in any form or manner and for any purpose, we invite you to immediately review the terms and conditions of use governing their use.

7.2 This disclaimer applies to all links displayed on the Website and to the content of Third-Party Websites to which such links direct.

 

8. Warranties

8.1 You acknowledge and agree that your use of the Website is at your sole risk and that you assume full and exclusive responsibility for it. 

8.2 GGZ takes all reasonably necessary measures to minimise the risk that the Website contains viruses and defects. However, it cannot guarantee that, when you access or use the Website, your computer equipment, hardware or software, and the data generated or stored by them, will not be damaged, lost or otherwise adversely affected.

 

9. Limitation of liability

9.1 To the fullest extent permitted by applicable law and without prejudice to the provisions of the General Terms and Conditions of Sale and applicable consumer protection legislation, GGZ shall in no event be liable to you or any third party for any damage or loss arising from the use of the Website, any information contained on it or any products marketed through it, including, by way of example, all cases of liability for:

a) loss of or damage to data;

b) loss of or damage to your technological, IT, hardware and software equipment;

c) loss or damage that could have been foreseen by you or by us, or which you failed to notify us might occur in the event of our breach of the Terms of Use or of our legal duties of care towards you;

d) loss or damage suffered by you as a result of your failure to take reasonable precautions against such loss or damage, for example by installing suitable antivirus software. 

9.2 GGZ also accepts no liability for any indirect damage, whatever the cause, origin, nature or consequences thereof, including, by way of example, costs incurred due to the loss of business opportunities, customers, data, or any other loss of intangible assets arising from the use of the Website, the inability to use it, or reliance placed on information made directly or indirectly available on the Website. In any event, no provision of the Terms of Use excludes or limits GGZ’s liability to you in the event of wilful misconduct or gross negligence, or for any other liability which, under applicable law, cannot be excluded or limited. 

9.3 By using the Website, you agree that, in the event of dissatisfaction with the Website, any part thereof, any product or service provided through it, or any provision of these Terms of Use, your sole remedy is to cease using the Website. 

9.4 Finally, you agree to indemnify and hold GGZ harmless from any legal action, claim or complaint by third parties and related damages and expenses, including legal costs (including reasonable lawyers’ fees), arising from or connected with your irregular and/or unlawful use of the Website.

 

10. Applicable law and jurisdiction

10.1 These Terms of Use shall be interpreted and governed by Italian law.

10.2 Any disputes between you and GGZ arising from or in connection with the use of the Website shall be subject to Italian jurisdiction and shall fall within the exclusive jurisdiction of the Court of Rovigo if you are not a consumer within the meaning of the Consumer Code, whereas they shall fall within the exclusive jurisdiction of the court where you reside or are domiciled if you are a consumer within the meaning of the Consumer Code.

 

11. General provisions

11.1 Should any provision of these Terms of Use be deemed unlawful, invalid or unenforceable, that provision shall be deemed amended to the minimum extent necessary to render it lawful, valid or enforceable, and the remaining provisions shall remain in full force and effect.

Last updated 21/10/2026